Location: Gurgaon
Experience: 2-4 years
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
Employment Type: Full-time
CTC: 3.6–4 LPA
Immediate Joiners Preferred
Why join us at Nural
Nural is a 2020-founded B2B SaaS company building the Nural One suite (Sales, Service, Assets and Analytics) used by field and operations teams at recognised brands including Motorola, Sony, Kohler, LAVA, Nothing and Fiserv.
As an Infra Support Engineer, you won’t be a small cog watching tickets pile up — you’ll own the infrastructure that keeps these products live, fast and reliable for real enterprise customers, every single day.
We’re a small, flat, fast-moving team, so the systems you strengthen and the calls you make on uptime, deployments and security are visible and valued from day one — with plenty of room to pick up cloud, DevOps and automation skills as we scale.
Job Overview
We’re looking for an Infra Support Engineer to manage and support the Windows-based application infrastructure, IIS servers, databases, deployments, monitoring and CI/CD activities that keep Nural’s products running. You’ll work closely with our development and application teams to maintain uptime, troubleshoot infrastructure issues fast, and keep deployments smooth and safe — a role with real ownership and a direct line of sight to the customers who depend on what you support.
Key Responsibilities:
Infrastructure & Application Support
- Manage and monitor Windows Servers and IIS application environments.
- Perform application deployments and support QA, staging, and production environments.
- Manage server/application configuration and environment-related changes.
- Perform server health checks and assist with infrastructure maintenance.
Monitoring & Troubleshooting
- Monitor server CPU, memory, disk space, services, and application logs.
- Troubleshoot issues using Windows Event Viewer, IIS logs, application logs, and server monitoring tools.
- Investigate incidents and coordinate with development, database, network, and other technical teams for resolution.
CI/CD & Deployments
- Manage and troubleshoot CI/CD pipelines and deployment processes.
- Work with developers to troubleshoot application and server-related issues.
- Maintain backup and deployment procedures and ensure safe deployment practices.
Database Support
- Perform basic SQL Server database troubleshooting and connectivity checks.
- Monitor and troubleshoot SQL Server Agent jobs and scheduled jobs.
- Support database connectivity issues using SSMS.
Network, DNS & Security
- Manage and troubleshoot DNS and SSL/certificate-related issues.
- Work with Cloudflare and GoDaddy DNS configurations.
- Follow security, backup, access-control, and change-management procedures.
Documentation
- Maintain technical documentation, deployment procedures, and troubleshooting guides.
Preferred Skills
- Jenkins / Azure DevOps / GitHub Actions
- Docker
- AWS / Azure
- Terraform
- Kubernetes
- PowerShell scripting
- Monitoring and logging tools
Education
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
How to Apply
Send your resume to hr@nuraltech.com with the subject line “Infra Support Engineer”, or apply directly via nuraltech.com/careers.
