SENS - Nural

The Client

Ahead of the holiday season, SENS, a wearable brand with 100% made-in-India smart gadgets, unveiled its new line of smart devices, which consists of 11 products across categories like smartwatches, TWS earbuds, neckband headphones, and other lifestyle products.

Challenges

The organisation was seeking for a system to support SENS since it wanted to assure prompt service management. Before the product launch in September 2022, they hoped to have 500 or more Service Centres operating.

Whatsapp Integration: They sought a solution that would allow customers to register their product purchases and receive warranty service via WhatsApp, a website, or a Toll Free Call Centre.
Call Registration: In addition, a customer may visit the closest Service Centre and deliver a defective product if there is a problem with any of the items. The Head Office required a centralised system to monitor and handle all calls and clients arriving at any service centre.
Drop Shipment: They also needed to make sure that using the same technology, they could provide the customer a hassle-free drop shipment of a replacement. They therefore want a solution that integrates couriers and provides real-time notice of various service or delivery actions.

The management requested information on the current population, defective reports, classification of various defects, turnaround SLA, buffer stock management, and third-party Service Centre reimbursement management from the centralised service information system (MIS).

What Nural Did?

Nural provided an after-sales service management and customised portion of their full-featured Nural Service CRM. To give the SENS service team a seamless one-stop experience, they also integrated WhatsApp and Courier Services. Our Nural Software Solution takes care of all the pain points stated above. With some of the useful features of Nural Service CRM, such as:

Call Allocation Management
Call Center Management
Job Allocation Management
Query Management
Customer Management

Nural could provide targeted solutions to the pain points of SENS. In addition to the above features, Nural Software Solutions have an amazing easy to use and understand interface with an intuitive dashboard. This dashboard helps the team to search for information and data with great ease.

About Us

Seven separate enterprise-level customised business tools are provided by Nural, a company that develops business solutions. Each of our products is packed with features, easy to use, and created to fulfil a certain need. Organisations can address a variety of business challenges and accomplish a variety of goals related to sales, asset management, customer service, and more by implementing the Nural Suite of Products (Nural Leads, Nural SFA, Nural DMS, Nural Scheme, Nural CRM, Nural After Service, Nural Field SFA, and Nural Service Scheme, as well as Nural Assets and Nural Analytics).

Learn more about Nural Products or schedule a demo.