Fiserv’s Journey with Nural’s Field Service App

A Global Powerhouse: Fiserv 

Fiserv is the global whiz behind the financial services technology curtain. Since 2005, this tech titan has been a fixture in India, weaving a web of seamless connections between financial institutions, businesses, and consumers. Their tech is the unsung hero of millions of transactions happening around the clock—securely and reliably. 

Products That Shine 

From payment solutions to core banking and everything in between, Fiserv’s product lineup is nothing short of impressive. Whether you’re a giant corporation or a local shop, their tools are designed to make financial operations smoother than ever. 

Tackling Fiserv’s Field Service Fiascos 

When it comes to merchant acquisitions, Fiserv faced a whirlwind of challenges managing the lifecycle of their POS machines. From the delivery and installation of these machines to their maintenance and reinstallation after the contract ended, the entire process was, rather disorganized. Add in the need for efficient task management, and it’s clear they needed a serious upgrade. 

The Struggle is Real :

How Nural’s Field Service App Eased Fiserv’s Operational Pain Points

Fiserv’s old system struggled with handling POS machine breakdowns, managing paper roll consumables, routing complaints, and ensuring complaints were closed in time. The indoor sales management software they used was falling short, leaving them with a fragmented approach to service. Timely closure of complaints and monitoring of status were becoming a real headache. The company needed a streamlined solution to address all of these issues. 

Here comes Nural’s Field Service Management Solution—an innovative tool designed to tackle these challenges head-on. With both web-based and Service Technician App formats, Nural Field offers a suite of modules that revolutionize service operations: 

Service CRM for Call Management: This module facilitates the efficient handling of customer inquiries, ensuring that no call goes unanswered and every issue is promptly addressed. 

Nural Service Technician App: This app is a game-changer for technicians, providing them with real-time service calls and notifications, which speeds up response times and resolutions. 

Nural Buffer Stock Management: Keeping essential spare parts and supplies in check, this module optimizes inventory control, so nothing is left to chance. 

Service Dashboard: A comprehensive overview of service operations, this dashboard helps monitor performance metrics and ensures that all complaints are resolved within the agreed TAT (Turnaround Time) and SLA (Service Level Agreement). 

Fiserv’s partnership with Nural has been a win-win. The integration of Nural Field into their systems boosted operational efficiency and data accuracy. It’s no wonder this solution is getting global recognition. In countries like Australia and Indonesia, companies are reaping the benefits of Nural’s innovation. By streamlining processes and enhancing customer satisfaction, Nural’s Field Service Management Solution has proven to be an indispensable tool for businesses looking to optimize their service operations. 

Impact and Recognition 

Nural Field seamlessly integrates with Fiserv’s merchant acquisition systems, enhancing operational efficiency and data accuracy. Its success isn’t just a local triumph; the solution has been implemented with great results in Australia and Indonesia. By continuously evolving and innovating, Nural Field has proven to be a powerful tool for optimizing service operations and boosting customer satisfaction worldwide. 

Eyes on the Future 

What’s next for Fiserv? The future looks bright and tech-savvy. With plans to keep pushing the envelope in financial tech, they’re all set to redefine how money moves in the digital age. Buckle up—it’s going to be an exciting ride! With Nural by its side, success for Fiserv is a piece of cake. 

Contact us for a demo today!