Key Takeaways:
- Repair ticket automation system helps companies achieve faster, more accurate, and transparent service. This leads to increase client satisfaction and retention.
- Automate ticket handling reduces manual errors. Staff can focus on resolving issues efficiently.
- Automation helps you efficiently manage increasing repair needs and maintain a consistent level of service quality.
Success Stories of Implementing Repair Ticket Automation
In this world characterized by fast-paced activities, organizations require efficiency as a matter of necessity rather than an option. One of the greatest developments that have aided in achieving this goal is the repair ticket automation process. These systems enable quick handling of repairs, which increases customer satisfaction and reduces response time. Let’s explore three case studies highlighting the transformative power of repair ticket automation.
Amaron India: Powering Through Service Challenges
Context:
Amaron India, a significant automotive and industrial lead-acid battery manufacturer, faced service issues. High service standards, speedy defect identification, and effective production team communication were essential. The organization also faced challenges in managing stock buffers for faster service and tracking leftover guarantees.
Implementation:
Nural created a web-based and Service Technician App-based solution to address limitations in call administration, real-time warranty checks, and efficient stock management. The system simplifies call administration and allows technicians to test batteries. It also centralizes service operations, preventing missing performance data or insights.
Result:
Amaron has changed its service management through Nural Service, resulting in improved quality, communication, and increased efficiency. With this shift, there was a notable increase in customer satisfaction and simpler managerial procedures. These changes made Amaron more successful in achieving good results over the years.
Karbonn: Unifying Operations with Automation
Context:
Karbonn purchased Gionee’s mobile device division in 2017, creating commercial prospects and problems. Controlling two brands from one location required integration. Microsoft Dynamics AXE couldn’t handle the new business’s complexity. This hampered their repair services and caused them to miss calls. This caused dissatisfied clients and lost business.
Implementation:
Nural tailored its Service solution to suit Karbonn and Gionee’s demands. This solution with Nural DMS improved CRM with third-party franchise reimbursement and after-sales service management. Nural has added real-time API-based connectivity to dynamical AXE to avoid data silos and latency. All repair service activities were efficient and easy to handle using their after-sales service management software.
Result:
Through the integration, Karboon was able to retain a unified perception of important company performance indicators. It also allowed the company to gain insights specific to individual brands. As a result of this combination, Karbonn experienced improved management and enhanced visibility. This increased operational efficiency made it easier for the company to transition into managing multiple brands. With our repair software for more organized and user-friendly services, Karbonn makes better ticket service repairs with which customers are happier.
Motorola India: Streamlining Sales and Service
Context:
Motorola India encountered many challenges in growing its mobile device market share. For one, maintaining the vast network of national distributors, dealers, and retailers was getting harder. Tracking sales daily, stock movement, SKU performance, and handling schemes were difficult. Adding to this was the need to trace each handset from the warehouse to the end user. But even beyond this point are consumers who demand immediate answers to their queries. Unfortunately for them, Motorola struggled to attend to the repair tickets, resulting in unhappy customers.
Implementation:
To deal with these challenges, Nural released its Distributor Management Software (DMS) and In-Shop Promoter Software (ISP). Nural DMS simplifies FTE SKU management and scheme administration. It also provides real-time product location tracking while interfacing with national distributor systems. To fix the repair service issue, an integrated CRM automated the process for simpler administration. A CEO’s Dream Dashboard provides rapid insights to improve decision-making.
Result:
Due to better visibility in stock movements and accurate sales tracking, Motorola’s operations have become more efficient. Additionally, the quick response to repair service problems and revitalization of SKU management has further enhanced efficiency. Automation facilitated seamless functioning, timely decisions making and enhancing overall performance.
The significant benefits of repair ticket automation are vividly illustrated in these case studies. There’s no denying that automation improves productivity, reduces costs, increases customer satisfaction, and preserves businesses. Any industry can benefit from repair ticket automation.
Do you want to change your repair process? Nural’s high-tech repair ticket automation technologies transforms your firm. Visit our website to learn more about our creative solutions, or schedule a live demonstration! Nural is helping more companies boost productivity and satisfy consumers!
